Summary:
Who We Are
The ASPCA, America's oldest and most respected animal welfare organization, is seeking a detail-oriented and dedicated professional to serve as Manager, Canvass, in its Traditional Fundraising department. This position is responsible for the day-to-day operations of the face-to-face program and participates in the strategy and development of this acquisition channel.
The Manager will serve as the point person for canvassing partners, handle campaign reporting and monitoring, manage the quality control program, supervise implementation of new tests and on-boarding of additional partners as needed, and escalate issues when appropriate. Additionally, this role will work closely with other members of the Traditional Fundraising department to help develop cross-channel strategies to better acquire and retain donors.
Where and When You’ll Work
Remote – must work Eastern Time Zone business hours
What You’ll Get
Compensation
The target hiring range is based on where the employee works, which for remote roles is the employee’s primary location of residence, and its respective cost of labor. You can view which zone applies to you based on your location (aspca.app.box.com/v/aspcazonetable). For questions regarding locations not on the list, please send an email to Careers@aspca.org for more information.
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.
Zone 1: $61,000 - $66,000
Zone 2: $68,000 - $73,000
Zone 3: $74,000 - $80,000
Benefits
At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:
- Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
- Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
- Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
- Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.
For more information on our benefits offerings, visit our website.
Responsibilities:
Responsibilities will include, but are not limited to:
Manage ASPCA Acquisition Operations (70%)
Serve as the main contact for canvass partners and internal team members for day-to-day inquiries
Manage canvassing efforts, including supporting onboarding potential new partners, test implementation and setup
Reconcile and approve all partner invoicing
Manage training development and implementation across all partners
Lead training workshops both in the field and virtually
Collaborate with Member Communications to develop and maintain messaging and training materials, and collateral utilized by partners across all markets
Create and manage training schedule for all partners, across all markets
Manage Market and Site map/list
Manage Quality Assurance program (Secret Shopping, maintain complaint doc)
Collaborate with other development teams, including member services, web and operations teams, on projects and processes impacting the acquisition and processing of donations via Canvassing
Manage ASPCA Canvassing Performance (15%)
Collaborate with the Traditional fundraising team to implement and improve our cross-channel strategies for acquiring and retaining donors
Provide performance reporting
Assure quality of data imported into donor database, identify notable errors, patterns or trends in donation processing and propose and implement solutions
Special Projects (15%)
Support cross-functional work on compliance and learning & development
Other special projects as needed
Collaborate with other teams on acquisition and retention efforts across other offline channels
Support retention efforts of current canvass donors
Qualifications
Expresses thoughts in a manner that is productive for recipient(s)
Regularly evaluates results and iterates to improves processes
Proficient in using PC/MAC and associated peripherals
Proficient in using Microsoft Excel
Plans, organizes and prioritizes work
Shows drive and passion for getting things done
Can be depended on to accept accountability for and effectively execute responsibilities
Experiments with and implements approaches that improve and expand upon our work
Adapts willingly to new ways of working, relationships or responsibilities
Forms authentic, trusting relationships which enhance individual and team performance
Displays care and concern for the safety and well-being of self, animals and others
Ability to exemplify ASPCA’s core values, behavioral competencies, and commitment to diversity, equity, and inclusion.
Language
Education and Work Experience
College Degree Required (4-year degree) or commensurate experience
3 or more years of prior fundraising experience,
Canvassing experience (preferred)
Experience managing vendors, with preference for management of multiple firms
Prior direct hands-on experience with monthly giving programs strongly preferred
Previous experience managing expense budgets
Prior experience with Direct Marketing acquisition and performance metrics
Experience working with donor or customer databases in a non-profit or marketing environment
Understanding of multi-channel fundraising, notably Canvassing
Exemplifies the ASPCA’s Core Values:
Has Commitment and dedication to improving the lives of animals
Demonstrates Ownership and feels responsible for outcomes
Believes in Team – that we are stronger together
Seeks to Elevate others and reimagine what is possible
Focuses on Impact, specifically making change for animals
Qualifications:
See above for qualifications details.
Language:
English (Required)
Education and Work Experience:
Bachelors
Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.
The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.
Your Employee Rights Under the Family and Medical Leave Act:
Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees’ protected leave for certain reasons. Click on the link to learn more.
Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.
Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at careers@aspca.org. Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: icrc@crc.in.gov | Website: www.in.gov/icrc. Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122.
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