Unlock New Opportunities

Upload Your Resume and Get Discovered by Leading Employers

Create a Free Account

Jobs search

Customer Service Team Lead - Bilingual

Uline, Inc. • Full-time • Kenosha, WI, US • $28 - $35 / year • 10h ago

Customer Service Team Lead - Bilingual

Pay from $28 to $35 per hour with significant growth and earning potential!

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements

High School diploma or equivalent required. Bachelor’s degree preferred.
3+ years of customer service experience.
2+ years of experience in a leadership / supervisory role preferred.
Effective communication skills.
Bilingual (English / Spanish) - Fluent in both verbal and written forms.

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.

Employee Perks

Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-AP3

#LI-IL001

(#IN-KNMANC)

By applying, you consent to your information being transmitted by GenZJobs to the Employer, as data controller, through the Employer’s data processor SonicJobs.
See Uline, Inc. Privacy Policy at https://www.uline.jobs/Privacy-Policy? and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions

Related Jobs

Customer Service Management Trainee

Uline, Inc. • Full-time • Kenosha, WI, US • $25 - $30 / year • 10h ago

Customer Service Apply Onsite Retirement Plan Paid Time Off Education Assistance

Customer Service Management Trainee Pay from $25 to $30 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 A new career opportunity is calling! Are you an emerging c...

10h ago

Apply

Customer Service Team Lead

Uline, Inc. • Full-time • Kenosha, WI, US • $28 - $35 / year • 10h ago

Customer Service Apply Onsite Retirement Plan Paid Time Off Education Assistance

Customer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Cust...

10h ago

Apply

Customer Representative - Custom Orders

Uline, Inc. • Full-time • Kenosha, WI, US • $32k - $38.40k / year • 10h ago

Customer Service Apply Onsite Retirement Plan Paid Time Off Education Assistance

Customer Representative - Custom Orders Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly and customer focused. As a Uline Customer Representative, you’ll support custom and drop ship orders, serving as li...

10h ago

Apply

Customer Service Department Manager

Uline, Inc. • Full-time • Kenosha, WI, US • $85k - $100k / year • 10h ago

Customer Service Apply Onsite Retirement Plan Paid Time Off Education Assistance

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As...

10h ago

Apply

Licensed Practical Nurse (LPN)

Franciscan Ministries • waukegan, il, us • 5h ago

Healthcare & Pharmaceutical Nurse

Overview: Position Summary In this role, you will be responsible for providing direct nursing care for residents as well as general consultation regarding health-related concerns within the community. Essential Functions...

5h ago

Apply