Position Description Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading! As a member of Serco's dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.
As the Royal Canadian Air Forces' prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND's "no fail" mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location. Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce.
You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada's Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence.
*This is a "term" position. Your employment will commence upon completion of background checks and the agreed upon start date. The position is anticipated to last for a term of thirteen (13) months with the possibility of an extension.
Primary Duties and Responsibilities: - Develop a detailed knowledge of the 5 Wing Emergency Response Plan. (ERP).
- Liaises with civilian air operators, airspace and range users, and ATC.
- Mediates operations-related conflicts between airspace and range users and area stakeholders.
- Prepare shape files on all low-level tracks flows for mitigation officer + IEMR.
- Prepare daily mission packages of ops directives for flight crews (444 and visiting).
- Promotes monitors and reports users' compliance with the environmental mitigation program, as well as all applicable orders and regulations.
- Processes occurrence reports and noise/over flight complaints and advises ATCM.
- Monitors Goose Bay and alternate aerodrome status and provide up-to-date information on changes to airspace, navigational aids and runway conditions.
- Issues flight advisories of known civil traffic to the detachment/user Ops Centres.
- Responsible for organizing all aerodrome briefings for visiting flight crews.
- Maintain and track flight statistics and distribute info to appropriate offices.
- Assist with advising and helping detachment aircrews in cross country flight planning.
- Answers inquiries/complaints about daily flying operations.
- Briefs ATCM on daily developments, the course of action taken and provides expert advice on issues related to flying operations.
- Ensure WOC has the capability to deploy OSCER 24/7 as per the Wing ERP.
- Booking airspace/ training areas as requested and ensuring de-confliction with PTA, TFR areas, High-level airspace, and Targets.
- Informing Tower and Radar of changes to the local flying schedule.
- Passing all departure and landing times to the in-house user.
- Completing and sending related flight ops forms to the appropriate user.
- Updating operations information.
- Plotting Ops Directives and restrictions/ delineation on WOC maps.
- Maintaining adequate stock of appropriate maps to support local flying.
- Updating applicable publications.
- Monitors weather, equipment operational status, etc. at Goose Bay, alternates, and the training areas. Advises users regarding operational consequences and directs actions.
- In conjunction with WOC personnel, coordinates Air Transport Requirements with 5 Wing users and commercial service providers.
- Coordinates emergency response/ diversion procedures when necessary.
- Coordinates visiting aircrew requirements- liaise with identified users, 5 Wing and civilian agencies for transport, rations, and quarter's arrangements.
- Ensure all assigned deliverables and other reports are completed accurately and on time.
- Prepare and distribute reports as follows:
- Daily CAOC foreign transient report.
- Weekly CSNI SITREPS to CAOC Has stopped.
- Monthly Military Activity Reports.
- Monthly Landing Fees Report.
Qualifications Qualifications: - To be successful in this role, you will have:
- Education/Training: Completion of Secondary education required. Completion of Post-secondary education in an applicable field an asset. OSCER training and qualification a definite asset.
- Experience: Must have air operations experience in a military environment. Experience may have been gained as an air traffic controller, aircrew, or other similar work situation.
- Knowledge: Must be fully conversant with all Canadian military and commercial flying rules, air regulations and air/ground range safety orders. Should be familiar with civil and military flying operations in Goose Bay.
- Must have or be able to obtain a Transport Canada Radio Operators certificate.
- Possession of a valid Class 5 NL driver's license.
- Ability to obtain and maintain a Secret Level II federal government security clearance.
- Ability Ensure compliance with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Additional desired experience and skills: - Strong Computer skills (Especially Microsoft suite).
- Understanding of military air op procedures.
- Understanding of Statement of Work when in the seat.
- Completion of High School Diploma.
- Previous experience working in a Flight Operations Centre would be considered an asset.
Hourly Rate: $38.43 Hours per week: 40 Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
