Job Description
This position manages and administers the daily operations of the Health Care District's nursing home facility (Healey Center) in accordance with federal and state requirements for nursing homes. Employees in this class are responsible for the overall operation of the nursing and rehabilitation facility. Manages a diverse and demanding resident population that may have mental, behavioral, or physical impairments. Manages the complaint and risk management process. Supervises the non-flight Safety program for the Health Care District of Palm Beach County. Performs other duties as assigned.
Essential Functions:
- Administers daily operations of the Health Care District's nursing home facility.
- Oversees the preparation of departmental budgets at the Center in compliance with District standards at the Division level.
- Oversees non-flight safety management program.
- Reports risk-related events to federal and state authorities.
- Evaluates and provides approval for purchases requiring division approval.
- Monitors the inventory control policies and procedures at the Center.
- Provides leadership and coordination for building development projects.
- Routinely monitors and inspects the Center's facility and grounds.
- Evaluates risk or potential liability situations and communicates accordingly to District administrators.
- Ensures that the facility operates under prevailing regulations.
- Maintains current knowledge of State and Federal regulations concerning nursing home services and residents.
- Organizes instruction of new regulatory material at the department head level.
- Manages the complaint, grievance, and risk management program at the Center.
- Administers personnel management functions, including approval of leave and time-off requests, performance evaluations, and recommendations for disciplinary actions, promotions, and hiring.
- Develops, implements, and monitors inventory control policies and procedures, including stacking, charging, and recording procedures for all facility supplies.
- Prepares a wide variety of records, reports, and related documentation concerning functions under charge (e.g., Board agenda items, quarterly and monthly reports, and quality reports).
- Receives and processes personnel grievances and complaints; facilitates discussion and resolution both intra- and interdepartmentally; and receives, responds to, and provides resolution to facility complaints and concerns.
- Conducts public speaking engagements concerning the District's home facility.
- Delegates projects to department Directors; reviews and approves department goals, objectives, and performance measures.
- Emergency duty may be required of the incumbent, including work in special needs or Red Cross shelters or performing other emergency duties in response to threats or disasters, man-made or natural.
Customer Service:
- Every employee knows and understands their customers and focuses on delivering the highest quality services in the context of the overall mission.
- Demonstrates the ability to maintain high levels of customer satisfaction by meeting expectations; builds and maintains positive relationships with customers and colleagues; interacts with all customers in a polite, friendly, and courteous manner; actively listens to assess customer needs; promotes a positive public image for the organization.
Communication :
- The ability to express ideas effectively face-to-face, as well as in writing, in individual and group situations, adjusting language and terminology to the needs of the audience, and the ability to synthesize information received verbally and in writing.
- Demonstrates the ability to share information in an organized, clear and timely manner, both verbally and in writing; keeps co-workers, colleagues, staff, and supervisor appropriately informed; exhibits interpersonal skills and is an active and participative listener; uses appropriate style and language for audience; processes information in a productive manner.
Teamwork:
- Creates effective working relationships within and across organizational boundaries.
- Demonstrates the ability to maintain a positive, achievement-oriented attitude that influences others to do the same; demonstrates willingness to work through conflict in a productive manner; invites information, constructive criticism, and cooperation from others; demonstrates integrity through respecting confidentiality and exhibiting high standards of personal conduct.
Initiative and Ingenuity:
- The capacity for self-motivation that is manifested by innovation and creativity.
- Possesses the ability to focus on improving outcomes by encouraging innovation; demonstrates the ability to anticipate obstacles and develop plans to overcome them; possesses knowledge in a particular area of trends and uses knowledge to modify existing processes; demonstrates creativity and the ability to make decisions that demonstrate a broad and creative range of options with a view toward long-term solutions; demonstrates openness to new information and approaches so as to stimulate in others the use of non-linear thinking; demonstrates initiative by performing duties without required prompting and close supervision; readily accepts responsibility and follows through to completion independently; accepts and adjusts changes in work environment and/or assignments by demonstrating flexibility.
Commitment to Quality:
- Consistently maintains a high level of quality that meets specific standard operating practices and procedures, consistent with organizational goals.
- Possesses the abilities to identify quality processes in order to meet organizational standards and minimum standard operating practices and procedures; demonstrates an understanding of the organizational goals and practices in order to apply quality processes to the work; stays abreast of current techniques, methods and skills appropriate to standard operating procedures and practices; demonstrates abilities in planning for quality evaluation and measurement activities.
Productivity:
- Employee makes use of work time in an efficient and productive manner.
- Possesses the knowledge, skills and abilities for the position in order to meet facility and departmental requirements; demonstrates the ability to provide services, appropriate to the job description, to better serve our customers; demonstrates the ability to seek assistance from supervisor or other team members to assure good customer service; possesses the ability to seek assistance from supervisor or colleagues to assure good customer service; ability to multi-task and set priorities, according to schedules and guidelines.
Leadership/Creating a Shared Vision:
- Leadership is essential in the Administrator position through the demonstrated ability to create and communicate a vision that reflects organizational values and department specific goals.
- The Administrator maintains an environment where new ideas and solutions to problems are encouraged, evaluated and implemented.
- The Administrator must have the ability to interact effectively at different levels with different audiences, develop and maintain relationships with colleagues and superiors across organizational lines, exhibit high ethical standards and personal integrity, and build technically competent teams that are characterized by cooperation and trust.
Managing and Developing Human Resources:
- Manages human resources of a department, division, or work unit by fostering excellence.
- Demonstrates the ability to develop and communicate performance objectives, delegate assignments, and monitor customer service, quality and productivity; possesses a thorough knowledge of the needs of the customer necessary to lead others; and develops quality evaluation mechanisms to link customer feedback to performance assessment; demonstrates excellent verbal and written communication skills, including supportive assurances to staff, gathering feedback, mentoring and the ability to lead staff to meet customer needs; maintains compliance with federal, state and local regulations.
Promoting Quality, Customer Service, and Productivity:
- Utilizes continuous quality assurance processes to ensure quality, appropriate services are rendered to the customer in order to meet or surpass established goals and objectives.
- The Administrator must demonstrate the ability to develop and communicate performance objectives, delegate assignments, and monitor productivity and quality. They should possess a thorough knowledge of operations and link customer feedback to performance assessment, and thoroughly understand and ensure compliance with federal, state and local regulations.
Meeting Strategic Goals and Objectives:
- Plans actions to accomplish designated and desired outcomes.
- Possesses the ability to maximize the utilization of financial and other resources; demonstrated knowledge in strategic planning and possesses the ability to evaluate progress toward goals and modify course as needed; ability to evaluate information from various sources and stakeholders to determine relevant solutions to problems; demonstrates sound fiscal judgment by maintaining the department within budgetary parameters.
Diversity Competencies:
- Demonstrate the ability to successfully recruit, retain, and manage a diverse workforce.
- Promote team building among a diverse workforce, model a positive attitude regarding diversity, create and maintain a work environment that is respectful and accepting of diversity, and demonstrate recognition of the value of individual and cultural differences.
- Ensure that service delivery is provided in a culturally competent way and consistently treat customers, stakeholders, partners, and coworkers with dignity and respect.
Additional Duties:
This job description reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. The omission of specific statements of duties does not exclude them from the position. Management of the Health Care District of Palm Beach County reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.
Emergency duty may be required of this position in the event of an emergency situation including, but not limited to, responses to threats or disasters, man-made or natural.
Qualifications
Education:
Bachelor's degree in Healthcare Administration, Public Administration or related field required.
Master's degree preferred.
Experience:
Ten (10) to fifteen (15) years of progressively responsible experience in health care operations, to include pharmaceuticals, regulatory compliance, social welfare, and inventory administration, three (3) of which must have been in an administrative capacity that includes critical decision-making for large-scale health care operations, preferably as a Nursing Home Administrator required.
Certification:
N/A
Licensure:
State of Florida License as a Nursing Home Administrator required.
Registrations:
Fellow in American College of Health Care Executives or equivalent in American College of Health Care Administrators recommended.
About Us
The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county's Trauma Agency, which ensures quality outcomes within the county's trauma system and leads initiatives to prevent traumatic injury.
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace.
