Executive Leadership Opportunity We're seeking a visionary and purpose-driven executive to lead strategic operations across Technology, Innovation, and Service Excellence - including IT, Product Innovation, Corporate Real Estate, Payments, Card Services and Electronic Services. This role is ideal for a bold, values-led leader who will be part of an Executive Team who can bring clarity to complexity, align teams around a shared vision, and scale transformative ideas into enterprise-wide impact. You'll shape not only what we build and how we serve but also inspire and empower the leaders who make it happen - directly influencing how we fulfill our mission to serve passionately, build community, and inspire hope.
Key Responsibilities •
Strategic Leadership :
Develop and execute strategic plans that align with our company's vision and goals. Inspire and motivate teams to achieve excellence and drive innovation across all areas of responsibility.
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IT and Product Innovation :
Lead the development and implementation of cutting-edge technology solutions and innovative products that meet the evolving needs of our customers. Foster a culture of continuous improvement and technological advancement.
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Corporate Real Estate :
Oversee the management and optimization of our corporate real estate portfolio. Ensure that our facilities support our business objectives and provide a productive and engaging work environment.
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Payments and Card Services :
Drive the growth and development of our payments and card services offerings. Identify new opportunities and partnerships to enhance our product portfolio and deliver exceptional value to our Members.
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Electronic Services :
Lead the expansion and enhancement of our electronic services. Ensure that our digital platforms are user-friendly, secure, and provide a seamless Member experience.
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Business Services : Oversee the delivery of high-quality business services that support our company's operations and drive efficiency. Implement best practices and innovative solutions to enhance service delivery and customer satisfaction.
If you are a visionary leader with a passion for driving results and making a difference, we want to hear from you! Apply now to join our team and help shape the future of our company. ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union? • 32nd largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Recognized by Forbes as one of "America's Best Small Employers 2023"
• Voted Best Places to Work in the North Bay 19 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities - Thorough knowledge of all laws, rules and regulations pertaining to information technology, products projects, corporate real estates, payments operations and business lending management techniques and practices within the financial services industry.
- Through knowledge of modern management techniques and practices.
- Thorough knowledge of risk and portfolio management.
- Thorough knowledge of credit risk management.
- Current knowledge of national and local economic trends and condition.
- Skill in the operation of personal computer and word processing, spreadsheet, and presentation software with Intra/Internet access.
- Strong negotiation, persuasion, and public speaking skills; ability to effectively speak or present on controversial, complex topics.
- Skill in establishing future business directions including developing long range plans impacting business success.
- Skill in establishing, articulating, and modeling organizational vision and goals.
- Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches.
- Ability to use organizational financial statements to compare actual performance with projects in order to maximize resources to resolve key issues.
- Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans.
- Ability to lead, motivate, and supervise team members.
- Ability to communicate effectively, both verbally and in writing.
- Ability to establish and maintain effective working relationship with a diverse group of people including directors, regulators, Members, team members, attorneys, vendors, and other parties.
- Ability to read, analyze, and interpret complex documents.
- Ability to respond effectively to sensitive inquiries or complaints.
- Ability to travel 20% of the time.
The ideal candidate has bachelor's degree in business administration, or closely related field (MBA preferred) and a minimum of fifteen years of relevant experience with operations at a financial institution, with at least five years' experience at a senior management level.
Compensation: Base starting range: $400,000 to $453,000 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our Executive Team including: • Employee Performance Incentive Plan (EPIP)
• Long Term Incentive Plan (LTIP) based on eligibility criteria
• Salary Advancement- Merit increase based on performance
• Company vehicle
• Competitive medical, dental, and vision insurance, mental health offerings
• 401(k) program with employer match
• Time Off- 22 days of time off (increases over time) + 11 paid company holidays and your birthday off!
RCU Discounts and Perks: • Longevity program (sabbatical) based on every five years of service
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements: • Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 15 pounds occasionally.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
Internal Team Members
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
