Superior AutoTitle: Account Representative
Job Location: Hillsdale, MI
Pay: $14.00-$15.00/hour
Position Type: Full-Time
Job SummaryAs an Account Representative, you will be a liaison, provide service and information over the phone and resolve any emerging problems that our customers may face. The target is to ensure you are collecting and servicing customer accounts while maintaining a high level of customer service.
Duties and Responsibilities - Adhere to the company’s Cash Management Policy.
- Attempt to locate customers with past due accounts to collect payment and/or collateral
- Progressive collections to ensure that customers stay current on their accounts
- Correspondence with customers, insurance companies, DMVs, BMVs, etc.
- Assist in day-to-day dealership needs, which include multitasking in other areas such as upkeep of the dealership, assistance with lot presentation, and cleanliness of vehicles.
- Other duties as assigned by a leader.
Required Skills and Abilities - Adaptability ‐ adapts to changing business needs, conditions, and work responsibilities.
- Customer Focus ‐ builds and maintains customer satisfaction services offered by the organization such as promoting new products, programs, and informing customers of upcoming events to promote sales.
- Provides excellent service to internal and external customers by maintaining good relationships with customers andfellow co-workers.
- Organizational Awareness ‐ Identifies and understands how internal and external issues impact the work of the organization.
- Demonstrates an understanding of the organization’s function and responsibilities.
- Initiative ‐ recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations.
- Teamwork ‐ Working as part of a team to achieve company goals.
- Ability to work independently with minimal supervision and effective use of time
- Demonstrates a record of achieving performance goals and objectives.
- Ability to make prudent decisions that are timely, well‐researched, and reflect an awareness of impact.
- Strong interpersonal skills, including a willingness to consistently provide superior customer service.
- Communicates effectively by providing precise and timely communications by email, phone, or in person.
- Enter detailed notes regarding customers’ accounts into Account Manager.
- Able to work with others in an inclusive and diverse environment, by supporting a welcoming work environment.
- Ability to drive as needed for field calls.
- Able to address customers in a respectful manner regarding their account status.
Experience and Education - Highschool diploma or Equivalent preferred but not required
- Must have a valid state driver’s license and a good driving record
- Must be at least 18 years of age
- Proficient to speak, read and write English
- 1‐2 years customer service preferred
Working Conditions and Physical RequirementsWork in an office setting and outside in all weather, carrying or picking up 10lbs or less, bending, sitting for periods of time, data entry, driving, speaking, clarity of vision for driving, standing, and walking.
*Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.**Superior Auto is an Equal Opportunity Employer.PandoLogic. Keywords: Customer Service Representative, Location: Hillsdale, MI - 49242
