The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 50 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
Job Summary: The Senior LMS Administrator is part of the Learning and Development team and provides support across a range of internal learning technology systems, solutions, and platforms. Their work directly impacts improving the learner experience across The Aspen Group, as technology is a key part of our learning strategy.
This role will bring to life our values and is a role model of our cultural pillars each day through everything they do. In this role, you ensure we deliver a high-quality experience for our learners and support a learning culture. This team member is solution-oriented, has strong attention to detail, and is service-minded. In addition, this position supports the execution of our L&D strategy as well as our current priorities and projects as needed.
This person is a self-starter and can execute under minimal supervision. They must have a passion for learning and technology, be able to seek new ways of doing things, be open to new ways of thinking, and demonstrate agility in unfamiliar situations. This role will report to the Director, Learning Technology.
Essential Responsibilities - Understand and support the execution of the learning technology strategy for The Aspen group, developing a deep understanding of learning technology tools and the connected infrastructure with other systems to troubleshoot and resolve problems.
- Act as a resource to the L&D team including resolving issues, providing support during classes, and training internal and external stakeholders.
- Test new Cornerstone system releases and other learning technologies that will be implemented to support our learners.
- Research and resolve issues that may impact day-to-day operations or learning system performance; troubleshoots issues from updates, new implementations, configurations, etc.
- Manage Learning Technology service requests and appropriately respond to technical questions/issues, creating service tickets with IT to track and resolve issues as the IT liaison.
- Update LMS auto-enrollments and system notifications.
- Resolve content-related system issues in learning technology systems and solutions.
- Proactively document and create a resolution database for troubleshooting
- Document learning technology processes.
- Contribute to learning technology related resources and communications.
- Pull ad-hoc reports and support reporting initiatives as needed.
- Use data to analyze trends to continuously improve the experience for learners.
- Develop relationships and collaborate with internal L&D teams and cross-functional teams.
- Collaborate within the Learning Technology team to assist in other tasks aligned with the broader learning strategy.
Requirements/Qualifications - Education: Bachelor's Degree preferred but not required.
- 3+ years of relevant Cornerstone OnDemand LMS administration experience required.
- Cornerstone OnDemand Learning Fundamentals or Learning Specialist Certification strongly preferred
- Experience with ServiceNow help desk and ticket resolution preferred.
- Strong learning agility with technology; quickly learns new applications and tools.
- Strong project management skills: able to organize and execute tasks and activities with urgency and deliver on time and within budget.
- Is detail-oriented and highly organized, strong ability to multi-task.
- Proficient in Microsoft Office Suite, including Outlook, Word, Excel, OneNote, PowerPoint, and SharePoint.
- Experience with learning technology tools like LXP, LMS, LRS, xAPI, virtual classroom systems, etc. preferred.
- Strong collaboration skills: ability to work cross-functionally and with remote teams.
- Plans, organizes, and executes tasks and activities with urgency.
- Strong problem-solving, decision-making, and critical thinking skills.
- Team player, highly motivated self-starter even under stressful conditions.
- A proactive self-starter who has a can-do attitude and collaborates well with others.
- Authentic and with a high degree of integrity.
- Demonstrates self-awareness and flexibility, open and responsive to feedback.
Salary Range: $80,000 ~ $90,000
