At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Position Brand Description: The MRO Associate is responsible for overseeing the performance and execution of a managed MRO vendor, ensuring they meet the operational standards and expectations established within the North America (NA) MRO storeroom. This role ensures that the vendor effectively manages Maintenance, Repair, and Operations (MRO) spare parts, maintains inventory levels, and supports uninterrupted facility operations. The MRO Associate will be the primary liaison between the managed vendor and internal stakeholders, ensuring compliance with company standards, cost-effectiveness, and continuous process improvements.
Key Objectives/Deliverables: - Vendor Oversight & Compliance: Ensure the managed MRO vendor adheres to contractual obligations, performance metrics, and company standards for MRO operations.
- Operational Performance Monitoring: Regularly assess vendor execution, ensuring alignment with NA MRO's operational model, efficiency benchmarks, and service-level agreements.
- Inventory Management & Optimization: Oversee the managed MRO vendor's utilization of CMMS (Maximo) to manage inventory levels, ensure accurate data entry, and optimize reorder points and economic order quantities.
- Procurement & Order Management: Ensure that the managed MRO vendor effectively processes purchase orders (POs), provides proper lead times, and proactively manages delivery timelines and cost adjustments.
- Issue Resolution & Continuous Improvement: Act as a problem-solving lead by working with the managed MRO vendor, internal NA MRO teams, purchasing, finance, and site teams to resolve operational issues and drive continuous improvement initiatives.
- Relationship Management: Maintain strong communication with the managed MRO vendor, internal stakeholders, and contract staff to align NA MRO operations with business needs.
- Corrective Actions & Quality Control: Monitor and escalate defective product issues, ensuring corrective actions are taken by the managed MRO vendor with documented follow-ups.
- Reporting & Performance Reviews: Develop and maintain key performance reports, including managed MRO vendor scorecards, backorder tracking, expedite sheets, and operational dashboards.
- Process Alignment & Standardization: Ensure the managed MRO vendor operates in accordance with NA MRO storeroom practices , including inventory control, order prioritization, and logistics coordination.
- Stakeholder Collaboration: Work with maintenance, reliability, and operational teams across all US sites to ensure NA MRO availability and vendor alignment with business needs.
Basic Requirements: - Bachelor's degree in supply chain management, Business Administration, Engineering, or related field
- Experience managing vendor relationships
- Experience with these software packages: Maximo (Buyer level), SAP, Ariba, Outlook, Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with the purchasing process in CMMS.
- Experience with inventory management techniques.
- Experience in GMP and GLP environments
Key Competencies: - Understanding of MRO Stores Business
- Strong attention to detail and organizational skills.
- Ability to collaborate effectively with internal teams and external vendors.
- Excellent problem-solving and decision-making abilities.
- Ability to manage multiple projects and prioritize tasks.
- Ability to multitask in a fast-paced environment.
- Self-management skills.
- Strong written and verbal communication skills.
- Ability for technical growth and application.
- Focus on customer support.
Other Information: Travel minimum: 20%. Lifting not required. Shift work may apply / case by case. Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$64,500 - $140,800
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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