Salary : $71,875.00 - $113,000.00 Annually
Location : Richmond, VA
Job Type: Full-Time
Job Number: 14M00000071
Department: Neighborhood & Community Services
Opening Date: 08/08/2025
Closing Date: 8/22/2025 11:59 PM Eastern
Are you Richmond
R.E.A.D.Y ?
R espect.
E quity.
A ccountability.
D iversity...
YOU !!!
This is an
EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
- Virginia Retirement System (VRS)
- Language Incentive
- Referral Bonus
- T uition Assistance Program
Description The CRTC Supervisor oversees daily operations, staff, and programming at the Community Resource and Training Center, a hub for connecting individuals and families experiencing homelessness to services, resources, and housing pathways. This position ensures high-quality service delivery, fosters partnerships, and maintains a safe, welcoming, and effective environment for clients and stakeholders.
The Supervisor leads the CRTC team in delivering coordinated outreach and case management, manages data and reporting requirements, and implements strategies to improve outcomes in alignment with the City's homeless services goals.
The pay range for this position is $75,000-$85,000
Duties include but are not limited to - Supervise daily operations of the CRTC, ensuring compliance with policies, procedures, and safety protocols.
- Provide direct supervision, coaching, and support to CRTC staff, including outreach workers, case managers, and support staff.
- Foster a collaborative and client-centered culture that promotes dignity, empowerment, and equity.
- Develop, implement, and monitor standard operating procedures and workflows for efficient service delivery.
- Coordinate with partner agencies, service providers, and City departments (e.g., RPD HOPE Unit, RBHA, Homeward, Daily Planet, Venture Richmond) to ensure integrated, seamless services.
- Manage scheduling, coverage, and day-to-day needs of the CRTC site, addressing staffing or operational issues promptly.
- Oversee data entry and reporting in HMIS and other systems to ensure accuracy, timeliness, and compliance with funding and performance requirements
- Track and analyze performance metrics, using data to improve service quality and identify gaps.
- Participate in ongoing planning and development of outreach and homeless services strategies, contributing expertise and insights from CRTC operations.
- Assist in budget preparation, inventory, and procurement for the CRTC, ensuring resources are available and appropriately used.
- Serve as the primary point of contact for the CRTC and represent the center at meetings and community events as needed.
- Handle client grievances or escalated situations in a professional, trauma-informed manner.
- Perform other duties as assigned.
Qualifications, Special Certifications and Licenses Education and Experience: - Bachelor's degree in social work, Human Services, Public Administration, or a related field required. Master's degree preferred.
- Minimum of 3-5 years of experience in homeless services, human services, or related field, including at least 2 years in a supervisory or leadership role.
Knowledge, Skills, and Abilities: - Strong understanding of issues related to homelessness, housing instability, and barriers to services.
- Experience supervising teams and managing operations in a social services setting.
- Excellent communication, interpersonal, and conflict resolution skills.
- Ability to build and sustain effective relationships with diverse stakeholders.
- Proficiency in HMIS and data reporting systems, or willingness to learn.
- Strong organizational and time management skills with the ability to handle multiple priorities.
- Commitment to equity, inclusion, and trauma-informed practices.
- Ability to work occasional evenings or weekends, as needed.
Work Environment: - The position is based at the CRTC and involves frequent interaction with individuals experiencing homelessness and crisis situations.
- May require occasional travel to partner sites or community meetings.
- Must be able to remain calm and professional in a fast-paced and sometimes unpredictable environment.
Americans with Disabilities Act Requirements Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see and perform repetitive motions; frequently reach, stand, walk, finger and grasp; and occasionally climb, balance, stoop, kneel, crouch, crawl, push, pull, lift and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.
* Internal use: HR Generalist to review.
Equal Employment Opportunity Statement The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations.
If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The
City of Richmond Values Veterans. We are an official
V3 Certified Company .
The
City of Richmond is a proud partner with the
US Army Partnership for Your Success PaYS Program. With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01
5-point veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
02
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
03
Which answer best describes your highest level of education?
- High School Diploma/ GED
- Some college
- Associate's Degree
- Bachelor's/ Advanced Degree
- None of the above
04
How many years of experience do you have in a supervisory or leadership role?
- Less than one year of experience
- One to two years of experience
- Three to four years of experience
- Five years or more experience
05
Do you have 3 years of experience in homeless services, human services, or a related field?
Required Question
