Description:
Job Title: LMS Administrator
Department: Quality Systems and Compliance
Primary Function of Position: The Learning Management System (LMS) Administrator is responsible for interfacing with all functions within the organization that have training needs within LMS. The role will provide assistance in improving each internal customer's design and delivery of training as well as provide support and guidance to users on training content creation and assignments, including recording of training events. In addition the role will also monitor, evaluate and improve the training success criteria for each internal customer.
Roles & Responsibilities:
• Collaborate with other training areas, including HR, Sales, Manufacturing, and Customer Service to continuously improve training compliance across the company
• Communicate at multiple levels of the company to assist with training requirements and curricula for their staff
• Work with functional manager to create processes on how to measure and improve training compliance
• Procure, develop, and deliver best practice training content
• Develop and deliver formal Agile/ISU training courses for all users
• Develop, publish and present training metrics as needed
• Provide training delivery and tools for post course effectiveness evaluation
• Manage training logistics as needed
• Provide formal training courses and certification evaluations as needed
• Work with other Learning Management System (LMS) Admins to manage/provide support and training within the LMS (such as: track employee additions, , manage curricula and training items, schedule/track training, and compile/publish reports)
• Perform User Acceptance Testing (UAT) for Web Based Training (WBT) content uploaded in LMS
• Assist internal clients in LMS support to troubleshoot and resolve training process and system issues
• Participate in the annual Learning Management System upgrade, including but not limited to writing, reviewing, and executing test scripts
• Manage training requests through the Service Now System
• Create and manage Change Orders in PLM (Product Lifecycle Management) related to Training
• Manage all required federal, state and notified body regulatory training as well as other required training
• Provide ongoing maintenance of learning and organization development tools and resources
• Participate in project initiatives to improve training processes and system infrastructure
Skills, Experience, Education, & Training:
• Education: Four year college degree, education and or training degree/concentration preferred
• Training experience in a broad operations environment preferred.
• Strong project management skills
• Ability to multi-task and adapt to change without losing focus of priorities
• Excellent interpersonal and communication skills
• Excellent English verbal and written communication skills
• Strong initiative in decision-making and assumptions of responsibilities
• Strong knowledge of computers and standard software applications
• Ability to communicate technical information at multiple levels to aid in knowledge transfer and enhancement of job skills for employees
• Demonstrated proficiently with applications such as PLM, SAP, SuccessFactors, Storyline 360, and Microsoft Office Suite
• Ability to present training course material to large and small groups of people and to effectively facilitate their learning process
• An understanding of regulatory, GDP (Good Documentation Practices) and GMP (Good Manufacturing Practices) requirements, especially pertaining to training, quality records and process control is a plus
