Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary Our Manufacturing teams are the gatekeepers who ensure our groundbreaking products meet the standards of innovation and performance we pride ourselves on. From the engineers who design large-scale production systems and cutting-edge quality assurance tools to the hands-on associates who manage our massive inventory flow, they make up a diverse group of behind-the-scenes team members dedicated to the success of our organization.
Job Duties and Responsibilities Key Responsibilities: - Serve as the primary liaison and Customer Success Manager between the IT department and Manufacturing & Distribution (M&D) Operations
- Provide dedicated, on-site support within a fast-paced distribution center, working directly with operations teams on the warehouse floor to address system and process issues in real-time
- Act as the Subject Matter Expert (SME) for all M&D processes and Warehouse Management Systems (WMS)
- Lead User Acceptance Testing (UAT), change management, and production validation for all M&D IT applications
- Provide expert-level troubleshooting and issue resolution for all supported applications
- Offer flexible support to align with operational needs, including evenings, weekends, or on-call availability during critical system go-lives, patches, and peak periods
- Create and maintain comprehensive documentation for M&D IT systems and functionalities
- Coordinate system changes with IT Operations and business units through Change Advisory Board (CAB) meetings
- Manage relationships with external vendors for support issues and platform enhancements
- Translate complex technical concepts into simple, understandable terms for operations teams, management, and non-technical business partners
- Provide leadership, training, and mentorship to all departments on the use and functionality of site-specific applications
- Defines problem areas on various team, department, and enterprise levels and recommends changes needed to increase productivity and efficiency
- Oversee product quality, implementing corrective and preventive actions to ensure product readiness and enhance system capabilities
- Develop and analyze reports to monitor system usage, data accuracy, and capacity utilization, providing recommendations for systemic improvements
Skills, Experience and Requirements Education and Experience: - BS Degree in IT Systems, Computer Science, Industrial Engineering, or other degree with experience required to be successful in this position
- MS/MBA Degree in a technical field is preferred
- Requires experience with Warehouse Management Systems (Manhattan SCALE Preferred)
- Experience with Microsoft SQL Server and web application is preferred but not required
- Experience with Oracle is preferred but not required
Skills and Qualifications: - Understanding of Lean Manufacturing
- Superior communication and relationship building skills
- Ability to read, analyze, and interpret data and reports and make assumptions based on factual data
- Ability to write scope definitions, reports, and business correspondence
- Ability to effectively present information and respond to questions from groups of managers, system users, and stakeholders
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form
- Ability to interpret customer business needs and translate them into application and operational requirements
- Familiarity working with Engineering, Transportation Logistics, Supply Chain Management, and Manufacturing project management teams
Salary Ranges Compensation: $77,000.00/Year - $90,000.00/Year
Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
