"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare
Join Our Compassionate Team
Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.
Sage House is a licensed 16-bed mental health rehabilitation center (MHRC) serving San Mateo County residents, 18-59, with long histories of mental illness and multiple episodes of acute psychiatric hospitalization.
The Administrator manages all aspects of the day-to-day operations of the Program, which involves ensuring regulatory compliance and actively overseeing quality assurance performance improvements. Additionally, the Administrator collaborates with all corporate departments and outside consultants and representatives of the program to State/County agencies, community partners, and consumer groups.
Full Time: Monday - Friday 8 am to 5 pm, with some on call responsibilities
Expected starting wage range is $ 156,573 to $ 193,421. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
What You Bring to the Table (Must Have)
• Bachelor's degree, preferably in Business, Social Services or Public Health
• Four (4) years of experience in an administrative management position in a health care setting
• Two (2) years of responsibility of supervising professional staff, budgeting, program planning, and licensing, Prefer inpatient locked setting experience
• Must understand community mental health services, psychiatric rehabilitation concepts, and the Recovery Philosophy
What's In It for You*
• Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan
• Paid Time Off: For FT Employee it is 16.7 days in your first year
• Nine Paid Holidays
• Career growth opportunity: company has grown 10%+ yearly for the past 5 years
• For more information visit:
What You Will Love About Working at Telecare
• Culture of power-with not power-over
• Your contribution is valued
• Opportunity to work alongside a multidisciplinary team of clinical professionals
• Personal commitment to the mission from your team and colleagues
• Diverse mental health program types with lifelong career advancement opportunities
What You Will Do
• Acts as culture carrier; creates and supports program culture and culture initiatives.
• Manages all strategic planning activities of the Program with the primary goal of ensuring ongoing effectiveness of the Program
• Ensures that the program is meeting or exceeding clinical quality expectations and outcomes
• Develops and maintains a productive work relationship with State and local agency partners; actively participates in meeting customer needs and adapting to changing customer and community needs at all times; acts as liaison between the Program and State/County customers and community partners
• Maintains healthy staffing patterns for all departments. Which includes directing the recruitment, candidate selection, partnering with internal Employee Relations, and when necessary, disciplinary action within the Program.
• Manages the Program within allocated budgetary parameters and collaborates in the development of the fiscal budget
EOE AA M/F/V/Disability
*May vary by location and position type
Full Job Description will be provided if selected for an interview.
Administrator, Program Director, Program Manager
If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.
POSITION SUMMARY
The Administrator manages all aspects of the day-to-day operations of the Program, which involves ensuring regulatory compliance and actively overseeing quality assurance performance improvements. Additionally, the Administrator collaborates with all corporate departments and outside consultants and representative of the program to State/County agencies, community partners, and consumer groups.
ESSENTIAL FUNCTIONS
• Demonstrates the company mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
• Plans, organizes, directs, and controls the Program; responsible for the administrative functioning of the Program
• Acts as the privacy contact for the Program, maintaining all required records, logs, and systems in compliance with HIPAA regulations
• Implements all Program policies and procedures through the appropriate assignment of duties to the administrative staff
• Manages all strategic planning activities of the Program with the primary goal of ensuring the ongoing effectiveness of the Program
• Develops and maintains a productive work relationship with State and local agency representatives; actively participates in meeting customer needs to continuously adapt to changing customer and community needs; acts as liaison between the Program and State/County customers and community partners
• Establishes staffing requirements for all departments; directs the recruitment, selection, and disciplinary action within the Program
• Manages the Program within allocated budgetary parameters and collaborates in the development of the fiscal budget
• Supervises all department managers and maintains supervisory authority over personnel assigned to the departments
• Ensures that the Program complies with all applicable laws and regulations and keeps informed about changes in regulations
• Ensures compliance with Telecare's policies and procedures
• Demonstrates an understanding of Telecare's stakeholders, including members served, families, and customers, in all interactions and conduct
• Establishes the culture of the program and creates initiatives that reinforce the culture
• Acts as the Program's liaison to the Corporate office, ensuring Corporate initiatives are implemented and maintained
• Provides Clinical supervision
• For Administrators for Adult Residential Programs must ensure all RBT-certified staff receive regular, ongoing supervision as defined by the Behavior Analyst Certification Board and Provide behavior analytic services in the absence of a BCBA consultant
• If employed at inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
• If employed at outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
QUALIFICATIONS
Required:
o Bachelor's degree, preferably in Business, Social Services or Public Health
o Four (4) years of experience in an administrative management position in a health care setting
o Two (2) years of responsibility of supervising professional staff, budgeting, program planning, and licensing
o Must understand community mental health services, psychiatric rehabilitation concepts, and the Recovery Philosophy
• Must be at least 21 years of age
• Must be CPR, Pro-Act or CPI and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply
Preferred:
• Master's degree in Social Services, Psychology, Public Health, or Business
• A successful track record working with, and sensitivity to, multi-cultural populations and issues in urban settings are highly desirable
SKILLS
• Knowledgeable about budgeting, HR, and applicable program regulations
• Able to communicate well, team build, and problem solve Familiar with psychiatric conditions and recovery principles
• Good customer relations skills
• Able to identify and remove barriers to change
PHYSICAL DEMANDS
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and firm grasping occasionally. The position requires manual deviation, repetition and dexterity and to occasionally drive.
EOE AA M/F/V/Disability
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
