Salary : $90,000.00 - $110,000.00 Annually
Location : King County - Seattle - N. Seattle, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2025-04937
Department: Employment Security Department
Division: Workforce Services
Opening Date: 08/04/2025
Closing Date: 8/18/2025 11:59 PM Pacific
Description Our ideal candidate is deeply committed to developing the leadership skills of front-line staff and supervisors. They have a talent for organizing and retaining complex information on a variety of subjects to help front-line staff quickly navigate available resources. If you are a community-minded leader who knows what it takes to build and sustain a healthy, well positioned workforce for current and future opportunities, and you are excited about leading diverse teams within systems to deliver services to Washingtonians - we are looking for you!
In this role as a WorkSource Administrator you will provide key leadership in service delivery efforts and provide strategic oversight to support the integrated coordination of multiple stakeholders such as the US Department of Labor, Local Workforce Development Boards, Washington's Workforce Training & Education Coordinating Board, Department of Social & Health Services, Washington Department of Veterans Affairs, Department of Children, Youth, & Family, and other service specific stakeholders who jointly serve customers and employers across the state. Working in concert with fellow Administrators, Regional Director, and Regional Operations Manager to meet operational goals. You are responsible to direct inclusive performance, compliance, and adherence to procedures, policies and laws, development of staff, and fiscal and budgetary resource management for the WorkSource Center.
About the Employment Connections Division: Employment Connections (EC) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). EC administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.
Duties Some of what you will do: - Supervise and develop local leadership team to carry out service delivery in partnership with community.
- Facilitate operational direction and priorities for service delivery in direct collaboration with local workforce areas.
- Maintain effective, integrated approach to leading one-stop system efforts to meet and exceed performance requirements.
- Develop and maintain effective partnerships throughout all areas of the system to include community members and partners in government, business, economic development, labor, community-based organizations.
- Establish and maintain methods to gather and apply community insights for ongoing process improvement utilizing human-centered approaches to co-create resources and initiatives that meet community need.
- Lead local efforts to expand services available to the community with a focus on getting more people into meaningful careers and closing employer- and industry-identified skill gaps.
- Manage agreements to support optimum human-centered operations while supporting healthy and stream-lined agency infrastructure, to include the data sharing agreements, memorandums of understanding (MOUs), and resource sharing agreements (RSAs), as well as local contracts and other funding agreements.
To request a detailed position description, click here. Qualifications Required Education, Experience, and Competencies. A Bachelor's Degree and 5 years' experience managing and/or supervising staff in a diverse, multi-functional, customer-focused service delivery environment, or a combination of education (up to 4 years) and experience. A minimum of two (2) of those years must include managing and/or supervising staff that provide direct employment and training services.
Additionally, the ideal match for this position will possess the following areas of knowledge, ability and experience: Must have knowledge of strategic and operational business planning principles and processes and performance outcomes measurement. Understands the business environment, appropriate management and use of technology, and possess the ability to interact with partners, stakeholders and customers in strategic planning and problem solving.
Must have the ability to demonstrate and promote leadership characteristics/attributes, motivate and inspire employees, serve as a role model for quality leadership behaviors. Ability to set clear and reasonable expectations and gain support and buy-in.
Must be able to make timely decisions and take calculated risks based on available information, accepts responsibility for decision and able to modify decisions based on new information.
Must possess the ability to communicate effectively with staff, peers, partners and elected officials using a variety of methods including oral and written forms of communication. Must possess good presentation skills. Must have the ability to direct and/or participate in writing program grants, proposals, and contracts. Must have knowledge of and ability to manage procurement and contracting.
Must possess the ability to interact with others in an amicable and professional manner. Assess and evaluate performance and work behaviors and establish a respectful and productive work environment based on trust. Provide and accept constructive feedback in an impartial manner and, where appropriate, initiate timely corrective/disciplinary actions. Demonstrate consistency and fairness.
Must possess the ability to analyze and interpret data and performance goals, assess data to identify trends and characteristics influencing operational or performance outcomes.
Must possess demonstrated knowledge of workforce development and economic development. Demonstrated knowledge of national, community service, employment services, training, and/or social services programs. Demonstrated knowledge of general and/or program-related state and federal laws, policies, rules, and regulations.
Must possess the ability to effectively safeguard agency financial resources by consistently following applicable fiscal guidelines, regulations, principles, and standards. This may be demonstrated by professional working experience monitoring expenditures in support of a program.
Creativity • Ability to design and implement new or cutting-edge programs/processes.
• Initiate actions that involve a deliberate risk to achieve a recognized benefit or advantage.
Financial Management • Ability to safeguard agency financial resources by consistently following applicable fiscal guidelines, regulations, principles, and standards.
• Experience monitoring expenditures in support of program.
• Management of procurement and contracting.
• Demonstrated knowledge of workforce development and economic development. • Write grants, proposals, and contracts.
Organizational and Political Awareness • Able to approach each problem situation with a clear perception of organizational and political reality.
• Demonstrated knowledge of general and/or program-related state and federal laws, policies, rules, and regulations.
• Demonstrated knowledge of national, community service, employment, training, and/or social services programs.
People Management • Ability to assure that Supervisors act and lead in a consistent and equitable manner.
• Capable of empowering and engaging staff in process improvement/Lean events.
• Able to invest in continuous learning and skill development.
Strategic Thinking • Ability to challenge status quo; increase value added customer experiences.
Vision • Capable of looking forward and exploring new developments to enhance results.
Demonstrated ability at a working level proficiency in the following areas: • Computer skills - use computer hardware and software to complete assignments.
• Oral communications skills - convey information orally according to the needs of the audience and receive and understand spoken information.
• Customer service skills - build and maintain customer satisfaction and products and services.
• Writing skills - convey information in writing according to the needs of the audience and receive and understand written information.
• Workload management skills - work efficiently while planning and organizing assignments to create timely, accurate work products.
• Analytical skills - use logic and reason to assess information, form conclusions, evaluate options, and make decisions or recommendations.
• Communication planning skills - assess communications need and develop and evaluate a communication plan
Desired: Preferred/Desired Education, Experience, and Competencies. - Lean Principles and tools including Human Center Design
- Change Management
- Leader-Leader
- Customer First
- Effectively leading multi-functional organizations
- Human resources
- Collective bargaining agreements
- Americans with Disabilities Act (ADA)
- Legislative processes and implementation requirements
- Public disclosure laws
- Workforce development and economic development
- Fiscal management principles and procedures
- Knowledge of general and/or program-related state and federal laws, policies, rules, and regulations
- Knowledge of national, community service, employment, training, and/or social services programs
- Continuous improvement ('lean') techniques
Demonstrated ability to: - Apply Lean tools including Four Step Problem Solving, Visual Management and Value Stream Mapping to improve services to customers
- Effectively lead a large, diverse group of people
- Consistently utilize effective human relations and communication skills
- Write grants, proposals, and contracts
- Work effectively with internal and external stakeholders
- Analyze and interpret data
- Use data and performance measures to effectively manage performance, meet performance outcomes, and continuously improve business functions and people
- Develop and manage a budget
- Meet deadlines and performance standards
- Translate agency mission to day-to-day office administration
- Give public presentations
- Successfully procure outside funding through formal written and oral proposals
- Project management: plan, develop, implement, monitor, and evaluate various special projects, pilots, and initiatives
Additional Requirement of Employment: - Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Attach your Cover Letter, and Resume with yourthrough the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
NOTE: Any documents uploaded through this platform will be securely transmitted electronically to support application review. Supplemental Information Our
agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact
Jeanette Nelson or the
Talent Acquisition Team , or
Washington Relay Service 711 . If you are having technical difficulties creating, accessing, or completing your application, please contact or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
This recruitment may be used to fill additional agency-wide positions as needed.
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This organization participates in E-Verify ** More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for
exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 07-21-2025
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In order to be considered for this position, you must include a resume and a cover letter. Please click below to indicate you have attached the required documentation.
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Are you a current or former Washington state employee?
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In this role, we anticipate a strong need for the demonstrated capacity to coach and mentor entry-and mid-level leaders, providing clarity of direction, strong and healthy program team culture, and a strong commitment to equity, diversity, inclusion, and belonging. Please describe your experience, including where it was obtained.If you do not have this type of experience, type N/A.
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Please describe your experience managing large budgets for grant-funded initiatives in compliance with state and/or federal fiscal management principles and procedures. If you do not have this type of experience, type N/A.
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Please describe your experience with the public workforce system to include the Workforce Innovation & Opportunity Act (WIOA) the agencies, boards, and committees that support direct service delivery throughout our statewide community. Please include in your description where the experience was obtained. If you do not have this type of experience, type N/A.
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ESD How did you hear about this job opportunity?
- WWW.Careers.Wa.Gov
- WorkSource Center or Website (WorkSourceWA.com)
- Washington State Employee Referral
- ESD Employee Referral
- Employment Security Department's job web page: WWW.Esd.Wa.Gov
- Monster
- College/university career fair or website
- LinkedIn
- Facebook
- VERG
- Craigslist
- CareerBuilder
- Diversity Jobs
- Handshake
- Other
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