Job Family:
Patient Account Representative
Travel Required:
Up to 10%
Clearance Required:
None
What You Will Do:
This position offers an attractive hybrid schedule working two days in our Mitchell, SD office and three days virtually from home. 8 hour shift between 8:00 AM - 5:00 PM PT . Based on volume of business, posiiton may be required to come into the office more often.
Must be self-directed / self-motivated.
Good communication and interpersonal skills.
Must be able to perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
Accept responsibility for one’s own work.
Work independently.
Recognize the rights and responsibilities of patient and employee confidentiality.
Convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief.
Relate to others in a manner which creates a sense of teamwork and cooperation.
Duties and Responsibilities:
Be a Subject Matter Expert and remain current in all areas of designated project/client, including client host system, imaging systems, internal host systems and vendor systems
Will be required for the first 90 days to handle Inbound phone support to understand patient interactions and will remain available to provide phone support as needed.
Build rapport with the team.
Ensures personal and team follow-up requirements are performed accurately.
Reviews work of team members and provides training and feedback as needed.
Audits patient accounts as requested
Assists leadership with coordinating activities.
Help train new employees and facilitate project specific refresher training sessions
Performs functions assigned by Supervisor/Manager to ensure team /project objectives are met.
Manages and reports on task dashboard and work queue (desk) daily/weekly/monthly
Runs and reviews daily reports
Works with Supervisor/Manager on client reporting deliverables such as performance summary reporting decks and reporting to be utilized on client calls and month end.
Special Ad-hoc reports assigned by management.
Provide continuing education for current employees
Assists employees with their questions to ensure team / project performance goals are met.
Assists in the implementation of standards and guidelines
Prepares and reports daily productivity of team members
Provides timely feedback to the leadership team
Works closely with supervisor to create applicable work lists
Reviews team members submitted adjustments for accuracy and compliance with client policies
Post approved adjustments as applicable.
Type and distribute all team meeting/huddle minutes.
Effectively communicates with the client through email or telephone as needed.
Attends payor provider calls as needed documenting all meeting minutes.
What You Will Need:
High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED
8 years working within the following sectors: healthcare, insurance, business, finance or customer service.
Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.
What Would Be Nice To Have:
#IndeedSponsored
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
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