Description:

The Inside Sales Support person will serve as the primary point of contact for customers, supporting the sales process through timely communication, order management, and coordination with internal teams. This role assists with the quoting process by gathering required information, ensuring customer details are accurate, and following up with customers after quotes are issued. The Inside Sales Representative plays a key role in developing customer relationships and ensuring a positive experience with Weldall. This role will be shared between two business units.

Key Responsibilities

Serve as the initial point of contact for incoming customer inquiries.
Assist with the quoting process by gathering details, clarifying requirements, and routing requests to the appropriate internal team (e.g., estimating, engineering, operations).
Follow up with customers regarding outstanding quotes and provide updates as needed.
Enter and manage customer orders, ensuring accuracy in specifications, pricing, and delivery schedules.
Maintain regular communication with customers regarding order status, delivery updates, and after-sales support.
Support outside sales representatives with customer information, order status, and documentation.
Maintain accurate and organized records of customer interactions in the companys CRM/ERP system.
Assist with onboarding new customers and ensuring smooth transitions into ongoing business.
Professionally handle customer issues or concerns, ensuring they are resolved in a timely manner.

Requirements:

Required Skills and Education

Previous experience in inside sales, customer service, or account coordination (manufacturing or industrial sector preferred).
Strong communication and interpersonal skills with ability to build and maintain customer relationships.
Proficiency in Microsoft Office Suite; experience with CRM/ERP systems preferred.
Strong attention to detail and organizational skills; ability to manage multiple priorities.
Collaborative, problem-solving mindset with the ability to work effectively with internal teams.
Bachelors degree in business, sales, or related field preferred, or equivalent experience.

Competencies

Customer-focused and relationship-driven.
Reliable follow-through and accountability.
Strong organizational and coordination skills.
Ability to clearly communicate technical and business information.
Proactive approach to supporting sales and operations teams.

Working Conditions

Full-time, office-based role with occasional visits to the production floor.
Standard business hours with flexibility to support urgent customer needs.

Benefits

Weldall offers a highly competitive salary and benefits package that includes: Medical, Company Paid Direct Primary Care, Company Paid Dental, Company Paid Vision, Short-Term Disability, Life Insurance, 401K, Profit Sharing, Tuition Reimbursement, and more.

Weldall Manufacturing, Inc. is an equal opportunity employer. Visit www.weldallmfg.com for more information.

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