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Urgent Team — Delivering Care, Not Just Treatment

1. Company Snapshot

Urgent Team is one of the largest independent urgent & family care operators in the U.S. Southeast.

They run 80+ centers (and growing) under eight brands across five states (AL, AR, GA, MS, TN)

Services include:

• Urgent care (minor injuries & illnesses)
• Family & primary care
• Women’s & men’s health
• Occupational health / employer services (pre-employment physicals, worker injury)
• Wellness, monitoring, lab, imaging (onsite X-ray, labs)

Headquartered in Nashville, Tennessee, Urgent Team was founded in 2011 with the goal of creating a more accessible, affordable alternative to ERs and overbooked primary care systems.

2. Culture & Gen Z Alignment

Impact & Purpose

You’re directly helping people when they need care, making a difference in your community, not just doing rote work.

Growth & Learning Mindset

They emphasize career advancement, and many employees mention starting in one role (front desk, clinical support) and moving up (clinic management, provider roles).

Collaborative & Caring Environment

Urgent Team touts a “family-oriented” and collaborative culture in job postings.

Their mission & values emphasize integrity, service, relationships, results, excellence, measurement, and communication.

Accessibility & Inclusion

They are an Equal Opportunity Employer, a commitment to a non-discriminatory culture.

3. What Employees Say — The Positives & The Trade-Offs

Strengths Highlighted

• Many employees say the team atmosphere is strong, and co-workers are supportive.
• Compensation is sometimes called “decent,” especially for healthcare roles.
• Opportunities to grow skills and transition between roles (front desk → management, etc.).

Challenges / Things to Watch

• Lower scores on Glassdoor: management and clarity of expectations are common complaints.
• Workload / hours: in clinical roles, long days, high patient volume, staffing pressure are noted.
• Pay and benefits may vary widely by location, role, and brand. Some say non-clinical roles are undercompensated.

4. Compensation & Benefits Snapshot

Urgent Team lists in their careers page that they offer:

• Competitive salaries
• Health & wellness benefits
• Retirement and financial planning services
• Paid time off
• Healthcare visits for employees & immediate family

These benefits make the job more appealing, but in practice, some reviews suggest disparities depending on role or geographic area.

5. Why Gen Z Might Thrive at Urgent Team

• Visible impact every day - your work is meaningful and directly connects to patient care.
• Room to grow - many entry roles can become stepping stones to leadership, management, or clinical paths.
• Caring mission - health & wellness appeal strongly to socially minded Gen Zers.
• Variety of roles - clinical, nonclinical, administrative, operations, support roles exist across many locations.
• Dynamic and fast-paced - if you like challenges, change, learning on the go, this environment can be energizing.

6. What Gen Z Should Ask or Consider

• What’s the patient volume and typical daily load in your center?
• How often do staffing challenges or role overlap happen?
• What is the balance of clinical vs administrative work for different roles?
• How transparent is the path to promotion or role transition?
• Are benefits (health, PTO, retirement) consistent across brands and states?
• What support is available for burnout, wellness, continuing education, credentialing?

7. Ready to Explore?

If you want to do work that matters, help people when they need it, grow in healthcare, and be part of a mission, Urgent Team could be a fit.