The Encompass Administrator is responsible for administering the Encompass Loan Origination System environment. The Encompass Administrator will work closely with the IT and production team to apply necessary functionality to meet vital business requirements.
The Encompass Administrator reports to the Vice President of Product Management and works closely with Executive Leadership, Compliance, Information Security, Project Managers, Business Analysts, Developers, and Subject Matter Experts.
Responsibilities

Make recommendations on system changes and optimizations.
Perform system analysis to determine the impact of proposed solutions.
Write functional specifications, change requests, test plans, and training documentation.
Review business requirement documents and proposing solutions
Performing QA testing and coordinate user acceptance testing (UAT).
Design, document, configure, test & deploy approved Change Requests and Enhancement to system functionality.
Manage integration of 3rd party vendors and services
Create custom fields, documents, and data entry forms.
Maintain users, roles, profiles, security settings, and loan access settings.
Maintain Loan Setup settings as applicable to ongoing business needs.
Maintain complete document library, build custom documents as needed and maintain eFolder settings
Research changes in upcoming versions of Encompass and other integrated applications.
Provide recommendations when necessary to enhance efficiency and productivity.
Perform routine review of code, configuration, data, and usage to ensure long term viability, integrity, and adoption of the program.
Collaborate with project managers, business analysts, developers, and subject matter experts for enhancement request submission.
Provide technical documentation on all process, feature, and workflow changes for proper documentation for communication to end users.
Maintain business rules for data entry, workflow progression and regulatory compliance as requested by each business group.
Prepare reporting for regulatory examination process including electronic submission of data to regulatory agencies.
Assist end users with their daily questions, concerns and proper usage of the system.

Qualifications
Required:

Bachelor's degree, preferably in Computer Science or Technology
In-depth understanding of the mortgage industry and loan origination life cycle
3+ years Encompass Administration experience
Certified Encompass Administrator preferred
Skilled in configuring Milestones and Personas, building Input forms, reports, dashboards, views and advanced coding of business rules
Familiarity with PPEs
Conceptual familiarity with Encompass Partner Connect APIs
Ability to communicate effectively with others, both verbally and in writing
Proven ability to manage time, meet deadlines and prioritize
Clear, concise, and professional written and verbal communication skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired:

Operations Management Skills - proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance

Expertise at consensus and relationship building with internal and external stakeholders
Excellent written and oral communication skills
Results Oriented - track record of delivering quantifiable results to the organization
Familiarity with implementation of other mortgage origination applications

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

Ability to communicate effectively through speech and hearing, both in-person and over the phone.
The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.
Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.
Location

Fort Mill, SC

Employee Status

Regular

Travel

Telecommuter Position

Two Harbors Investments Corp

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