Job Description
The Business Process Analyst 2 is a specialist professional who provides overall support for business processes. This position will be a steward of existing business processes and provide identification, analysis, definition, and testing of new and growing functionality, corrective action(s) to existing processes, and the refinement of processes and procedures to achieve performance improvements. The analyst considers processes that span multiple work groups within major sections of the department, with the ability to work between high level overviews down to detailed work-level tasks and steps, while maintaining an understanding of how the processes, applications, systems, tools, and people involved contribute to the purpose and objectives of the department. The purpose of the analysis is to discover opportunities for optimization, to define touchpoints across processes, and to assess alternative solutions to enhance and/or correct 'at risk' processes.
This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.
Responsibilities

Ensures that business processes meet partner and department needs by participating in teams reviewing and/or developing requirements and specifications while maintaining and testing supporting products
Establish guidelines for process and supporting product troubleshooting, problem identification and solution recommendations; conduct analysis for resolution as need arises; make recommendations to management on process changes, product enhancement, consultation to resolve systems
Support the design and development of process and supporting product enhancements including the testing and implementation of process solutions; provide process analysis, design, testing and implementation procedures before process and supporting products are implemented
Support various special projects and research assigned by division management that requires data compilation analysis for all work groups; interact with partners in other divisions or departments to discover opportunities for process improvement
Deliver training and instruction on key business processes and supporting products

Qualifications
Required:
Education:

Bachelor's degree in related field

Work Experience:

7+ years of business operations or related professional experience required
4+ years of experience managing technical products or processes

Demonstrated Skills & Abilities:

Professional experience in IT business operations, business and systems analysis, and process design with a thorough understanding of general desktop computing, including database and spreadsheet functionality
Demonstrate focus, discipline, responsibility, and an inclination towards performance orientation
Experience with abstract concept reasoning, problem solving, statistic compilation, and presentation skills
Seasoned knowledge of large organization change management
This job operates in a professional office environment
To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment

Specific Degrees, Certifications, Licenses:

Certification in Business Process Management, Product Management, or equivalent combination of education and experience, or must be able to obtain certification within one year of hire

Preferred:

Master's degree

About Us
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

The Church of Jesus Christ of Latter-Day Saints

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