Position Details
Schedule/Shift:
Day/1st Shift
Employment Type:
Full-time (30+ hrs/week)/FULLTIME
Location City:
Austin
Location State:
TX
Work Location Type:
Hybrid
Position SummarY:
Radiology Partners (RP) is seeking a highly motivated Manager, IT Field Services Desktop Support to join our team. This pivotal role provides essential leadership and guidance to teammates, ensuring the seamless operation of IT systems for radiologists and other end users in our practice. As a key member of our team, you will play an important part in ensuring the team has all the tools and training required to resolve technology issues, maintain infrastructure, and ensuring maximum productivity and user satisfaction.
*Must live in either: Nashville TN, Las Vegas NV, Austin TX, East Hartford CT
Who We Are and WHat we DO:
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
*This position will sit out of Austin, TX
WHy Radiology Partners:

Competitive Benefits package - Eligibility starts the month after hire, with tiered options to choose from.
Compensation Reviews, Career Growth Opportunities
Flexible Schedules - Remote with some onsite needs
Generous PTO Plans and Paid Holidays
Proudly Certified as a Great Place to Work for Five Consecutive Years

Position Duties and Responsibilities:

End-User Support & Incident Management: Oversee on-site and remote IT support (including radiologist home setups), act as escalation path for complex issues, ensure SLA compliance, manage ticket queues, and analyze recurring problems to implement permanent solutions.
System & Device Management: Lead large-scale IT initiatives (system upgrades, OS updates, application testing), manage hardware lifecycle (procurement, replacement, fulfillment), and maintain device integrity.
Access, Downtime & Documentation: Oversee user access and downtime processes, ensure incidents are documented and communicated, and maintain knowledge base, how-to guides, and training materials to improve resolution quality.
Team Leadership & Collaboration: Provide day-to-day leadership, coaching, and performance management; ensure coverage and communication of support schedules; collaborate across IT, vendors, and caregivers to improve workflows and service delivery.
Process, Compliance & Continuous Improvement: Identify opportunities for process improvements, ensure adherence to legal, regulatory, and internal policies, maintain confidentiality, and contribute to ethical, compliant IT practices.
Additional Requirements: Provide after-hours support as needed and travel up to 25% (driving and air).

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE :

1-3 years of people leadership experience, including managing hybrid or remote teams.
5-10 years of IT experience (or equivalent education/experience) with strong knowledge of Windows and macOS environments.
Familiarity with remote support tools, ticketing systems, and IT service delivery in dynamic environments.
Valid driver's license and ability to travel locally; capable of lifting/moving equipment as needed.
Ability to meet physical and mental demands of the role, including prolonged computer use and occasional high-stress conditions.

COMPENSATION:
The salary range for this position is $100,000-$125,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Radiology Partners participates in E-verify .
Beware of Fraudulent Messages:
Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email to notify our team.

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