Senior Manager - Employee Relations

Location: Birmingham City Centre (Hybrid – 3 days in the office)

Salary: £80,000-90,000 (Plus car allowance, bonus and great benefits)

Job Type: Permanent

Latham & Bond HR are working with an communications organisation to appoint an Employee Relations Senior Manager. In this role you will be working with a team of 30 reports, managing a large volume of cases, measuring success through KPI’s and driving improvement and culture change whilst mainlining the highest levels dignity and respect in the ER processes.

Key Responsibilities:

Drive a culture of best-in-class PR practice, exemplifying group standards of behavior and values.
Ensure high levels of service excellence, focusing on prevention, risk management, and embedding wellbeing and inclusion in all case activities.
Provide coaching on high-profile and sensitive cases.
Serve as an escalation point for ongoing cases, conducting thorough reviews and briefing stakeholders as needed.
Partner with Occupational Health Physician team
Support the relationship between People Relations Partners and Case Teams, ensuring operational excellence, swift case management, responsive escalation, and effective solutions.
Oversee case data, ensuring team compliance with all SOPs (Standard Operating Procedures), including governance and compliance.
Manage service performance by tracking KPIs and SLA compliance across case teams.
Maintain the relationship with legal, utilizing data and feedback from Employment Tribunals (ETs) and ACAS Early Conciliation (EC) to drive continuous improvement.
Collaborate with Inclusion & Wellbeing, fostering relationships with People Networks to stay updated and ensure strong connections.
Work with the ER Strategy & ER Team, sharing data and insights to aid policy reviews and improvements.
Produce and deliver MI and insights presentations, highlighting case load, themes, and trends to support prevention and continuous improvement activities.
Lead and deliver Service Reviews, obtaining two-way feedback from key stakeholders on successes and areas for improvement.

Key Skills:

Leadership: Ability to inspire and lead a high-performing employee relations team.
Employee Relations Expertise: Deep knowledge of case-related ER practices and policies.
Legal and Compliance Knowledge: Experience working with employment law and compliance aspects of ER.
Data Management: Proficiency in developing and managing dashboards and performance metrics.
People Management: Extensive skills in managing, leading, and influencing people.
Communication: Excellent verbal and written communication skills.
Collaboration: Ability to work effectively with various teams and functions.
Analytical Skills: Strong analytical and problem-solving abilities.
Technical Proficiency: Strong skills in creating and delivering presentations using PowerPoint.

If this is of interest, please apply to be considered.

Latham & Bond Recruitment Group

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