JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
1. Work Orders

Process and route incoming work orders across global facilities
Analyze work requirements to determine appropriate technician assignments based on trade expertise
Act as point of contact for scheduling maintenance with vendors and site personnel
Ensure proper work order documentation, completion, and customer acknowledgment
Generate reports on work order metrics and identify process improvement opportunities

2. Administrative/Customer Service Support

Maintain comprehensive CMMS database including asset information, bills of materials, and equipment hierarchies
Develop and implement preventative maintenance programming and master maintenance planning schedules
Configure safety procedures and compliance protocols within the system
Create custom reports, dashboards, and KPIs to drive operational excellence.
Identify sites lacking contracts for preventive and reactive maintenance activity for critical equipment. Will coordinate with sourcing and FM's to initiate and/or create contracts as needed.

3. CMMS Administration

Coordinate service personnel assignments and vendor engagements
Provide regular status updates to stakeholders on work progress and scheduling
Collect and analyze customer feedback to drive continuous improvement initiatives
Respond promptly to customer inquiries and service concerns
Identify maintenance contract gaps and collaborate with sourcing and facility managers to establish necessary agreements

4. Global Environmental Monitoring Oversight

Monitor and manage global monitoring system surveillance and environmental monitoring systems that protect critical infrastructure
Respond to alerts for temperature, humidity, water leaks, door access, and other environmental conditions
Perform regular system checks to ensure all monitoring system appliances are functioning properly
Document incidents and create reports on environmental conditions and security event.
Coordinate with facilities and IT teams when environmental concerns require action

5. Additional Responsibilities

Support special projects and initiatives as assigned
Participate in process improvement activities and system enhancements
Other duties as required to support facilities management operations

Estimated total compensation for this position:
85,000.00 - 116,000.00 USD per year
The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location:
On-site -Charlotte, NC, New York, NY
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.

Jones Lang LaSalle Incorporated

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