Innovative Human Services, LLC

0. Company Stats

Industry: Healthcare

Founded: 2008

Size: 50-100

Location: Duluth, MN

Stage: Growth Stage

Stock Symbol: N/A

Work Style: Onsite

1. Company Snapshot

Innovative Human Services (IHS) provides 245D licensed Home and Community Based Services (HCBS) in St. Louis County and Carlton County, Minnesota. Since 2008, IHS has focused on delivering distinguished personal care services to individuals with mental health challenges through community residential settings and in-home support. The company operates multiple traditional and intensive care homes throughout the Twin Ports area, providing flexible services tailored to individual needs.

2. Culture & Gen Z Alignment

Purpose-Driven Work

IHS centers its mission around helping individuals with mental health challenges develop balanced skills to achieve personal fulfillment and independence. Staff directly witness the impact of their work daily, supporting residents through transitions, medication management, community integration, and life skills development.

Family-Like Atmosphere

The company emphasizes creating a family-like environment where individuality is embraced and acceptance is prioritized. IHS promotes an open atmosphere within homes where staff work collaboratively toward helping people through mental health crises and achieving their personal goals.

Flexibility and Person-Centered Care

IHS believes flexibility within programs is key to success for both residents and staff. The organization values person-centered approaches that balance quality care, wellbeing, and security with the desires individuals are seeking in their own lives.

3. What Employees Say

Company Ratings

Indeed: 3.7/5

Pros:

- Mission-Driven Culture: Many employees appreciate working toward a meaningful cause of helping people with mental health challenges

- No Mandatory Overtime: IHS does not mandate employees, offering better work-life balance than many healthcare facilities

- Proactive Management: Long-term employees note that managers are responsive and willing to address concerns

- Family Atmosphere: The company strives to create a supportive, open environment within residential homes

Cons:

- Management Consistency: Some reviews mention inconsistency in hiring standards and enforcement of policies

- Workplace Dynamics: Staff relationships and power dynamics within homes can sometimes be challenging

- Training and Oversight: Some employees feel more structure and training could improve the work environment

4. Compensation & Benefits Snapshot

- Direct Support Professionals earn $20/hour in Hermantown and Duluth locations

- Some positions starting at $16-19/hour in Cloquet and Proctor areas

- Employer-matched 401(k) retirement plan

- Medical insurance with $300 employer contribution for all employees

- Dental insurance available with affordable individual and family coverage

- Long-term disability coverage

- Paid Time Off (PTO)

- Employee meals provided

- $500 hiring bonus ($250 after 50 shifts, $250 after medication training completion)

- Employee incentive and recognition programs

5. Why Gen Z Might Thrive Here

- Direct Impact: Unlike abstract corporate roles, you'll see tangible results helping people stabilize during mental health crises and develop life skills

- Fast Hiring Process: Interview and start working within a week, with flexible one-day orientation that fits your schedule

- No Mandatory Overtime: Better work-life balance with no forced overtime shifts, unlike many healthcare employers

- Entry-Level Friendly: No degree required for Direct Support Professional roles, just a strong drive to help others and some mental health experience

- Growth Field: Mental health services are rapidly expanding, offering long-term career stability and development opportunities

6. What Gen Z Should Ask Or Consider

- What is the typical staff-to-resident ratio at the specific home where I'd be placed?

- How does the company handle staff conflicts and maintain healthy workplace dynamics within homes?

- What specific training and ongoing professional development opportunities are available?

- How are shifts scheduled, and how flexible is the scheduling for personal needs and school?

- What career advancement paths exist within the organization for Direct Support Professionals?

7. Locations & Where Innovative Human Services Hires

- Primary office location: 4415 Venture Ave, Duluth, MN 55811

- Multiple community residential settings throughout St. Louis County

- Facilities in Hermantown, Cloquet, and Proctor areas

- Serves communities across the Twin Ports region including Carlton County

8. How Innovative Human Services Works

Work Style

Available: Onsite

Work Environment

Available: Clinical Setting, Client Site, Client Home

Benefits

Comprehensive benefits package includes employer-matched 401k, medical insurance with employer contributions, dental insurance, long-term disability coverage, and Paid Time Off. Additional perks include employee meals, hiring bonuses, incentive programs, and employee recognition. Fast hiring process with flexible orientation scheduling allows new hires to start working within a week.

9. Awards & Recognition

- <a href="https://www.bbb.org/us/mn/duluth/profile/adult-foster-care/innovative-human-services-0704-1000072767">BBB A+ Rating</a>

11. Sources

Last Updated: December 17, 2024

- Company Website: https://ihsduluth.com/

- Indeed Reviews: https://www.indeed.com/cmp/Innovative-Human-Services

- BBB Business Profile: https://www.bbb.org/us/mn/duluth/profile/adult-foster-care/innovative-human-services-0704-1000072767