KEY RESPONSIBILITIES
Strategic & Operational Leadership

Partner with the CBO to translate strategic priorities into clear operational plans, deliverables, and timelines.
Manage the execution of business initiatives across ticketing, partnerships, integrated marketing, fan engagement, production, events, and community impact.
Serve as a central point of contact to align cross-functional teams and ensure accountability on key projects.
Act as liaison between the business to the technical side and Mercedes-Benz Stadium
Develop and manage business operations KPIs, dashboards, and performance reporting for leadership review.
Operate at a tactical, strategic, and operational level, handling the oversight of projects that do not neatly fit within the organizational chart or that fall across departments or leadership areas of responsibility.
Lead cross-functional planning for major moments, including but not limited to season launches, fan festivals, partner activations, and international friendlies.
Develop project plans, timelines, and post-event reviews to ensure learnings are captured and applied.
Coordinate meetings, agenda, and follow-up actions to ensure alignment and accountability.

Business Planning & Revenue Operations

Support annual and quarterly business planning processes, including budget tracking and operational forecasting.
Monitor and optimize business processes to improve efficiency and impact on revenue growth.
Work closely with revenue-generating departments to ensure sales, integrated marketing, and activation plans are integrated and on schedule.

MLS & Stakeholder Liaison

Serve as a liaison with MLS League Office for operational matters, ensuring compliance with league standards, reporting requirements, and deadlines.
Coordinate with stadium operations, broadcast, and event production to ensure seamless execution of matchdays and special events from a business perspective.

People Leadership & Culture

Manage and develop direct reports, fostering a high-performance, collaborative work environment.
Champion a culture of accountability, problem-solving, and operational excellence across the business team.
Provide leadership and mentorship to members of the business staff, fostering a culture of collaboration, accountability, and continuous improvement.
Support talent acquisition efforts by participating in the recruitment and onboarding of new team members, as needed.
Encourage professional development and growth opportunities for staff members to enhance their skills and capabilities.

QUALIFICATIONS

Required
- Bachelor's in Business, Sports Management, or related field (MBA a plus).
- 7+ years in business operations, preferably in sports or live entertainment
- Proven success leading complex, cross-functional projects.
- Strong financial acumen in budgeting, forecasting, and reporting.
- Flexibility to work evenings, weekends, and holidays during MLS season.
Preferred:
- Experience in MLS or pro sports experience
- Familiarity with CRM, ticketing, and analytics tools
- Background in managing large-scale events or multi-stakeholder projects.

Core Competencies

Strategic Thinking: Sees the big picture while managing tactical execution.
Operational Excellence: Organized, process-driven, focused on continuous improvement.
Collaboration & Influence: Builds strong relationships across diverse teams.
Adaptability: Performs well in fast-paced, shifting environments.
Results Orientation: Delivers measurable business outcomes.

AMB Sports & Entertainment, LLC

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