About Us
We're a fast-growing residential cleaning company with a strong brand, loyal customers, and a team that shows up every day to deliver great service. But growth without accountability doesn't scale... and that's where you come in.
We're looking for a Director of Business Operations who can bring discipline, clarity, and consistent follow-through across the company. This is a high-impact, hands-on leadership role for someone who thrives on execution and making sure things actually get done.
What You'll Do
You'll be the operational engine behind the business, ensuring our departments (Sales, Field Operations, Customer Service, and Admin) stay aligned, perform against targets, and execute with discipline.
You will:

Lead day-to-day company operations and drive accountability across departments
Own weekly Level 10 meetings, KPI scorecards, and company-wide follow-through
Set up and refine simple systems that improve communication and consistency
Manage and support department heads (Sales, Field Ops, Finance) and ensure they're hitting their goals
Collaborate closely with the Founder/Visionary to implement the company's vision and strategic goals
Own the entire company performance and profitability

You're a Great Fit If You...

Live and breathe accountability - you're not afraid to have the tough conversations and drive clarity
Have 5+ years in operations, GM, Director, or Integrator-type roles
Know how to hold teams accountable to KPIs, Rocks, and clear expectations
Are calm, organized, and execution-driven (your Google Calendar and Asana board are works of art)
Love structure, process, and progress over chaos and guessing
Have led teams in home services, trades, or operations-heavy businesses
Understand P&Ls, gross margin, labor efficiency, and other operating metrics
Have experience managing people, setting performance targets, and coaching team leads

You're Not a Great Fit If You...

Prefer to stay in your own lane and wait for direction
Get stuck when things are messy or undefined
Struggle to hold others accountable or avoid follow-up
Want a fully remote role
Are more comfortable reacting than planning ahead

Bonus Points If You...

Have experience with the Entrepreneurial Operating System (EOS) - especially the Integrator role
Are familiar with platforms like Pipedrive, Zendesk and Slack
Have worked in high-volume service businesses with scheduling, field teams, and customer success components

Requirements
This is a local leadership role . You'll be expected to work in-person from our Redmond HQ at least 2-3 days per week . We believe strong leadership happens face-to-face - especially when managing team performance and building culture.

5+ years of experience in operations, general management, or a senior leadership role
Proven ability to hold team members accountable, drive performance, and implement systems
Comfortable leading across multiple departments, including Sales, Field Operations, and Admin
Strong understanding of key business metrics: P&L, gross margin, labor efficiency, AR, etc.
Experience managing people and coaching department leads to hit KPIs
Excellent communication skills, both written and verbal
Highly organized and execution-focused, with strong follow-through
Authorized to work in the United States
Bachelor's degree preferred but not required

Benefits
Compensation & Benefits

Base salary: $100K-$120K DOE
Performance bonus: Up to $20K/year, tied to company profitability, execution, and team KPIs
PTO: 3 weeks per year, plus paid holidays
Health benefits: Health care coverage reimbursement - ICHRA (Individual Coverage HRA). Dental and Vision
401k with 4% company match
Potential for profit share or long-term performance-based incentives

Adrianne's Housekeeping, Inc.

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Director of Business Operations

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